Technology revolutionising the valet experience
Technology has transformed many industries, and the valet parking industry is no exception. With new advancements in technology, the valet experience has been revolutionised, making it more convenient and efficient for both valet attendants and customers. In this blog, we
Hotels win with valet experience
As tourists gear up for the first full year of uninterrupted travel (fingers crossed) new and existing hotels across Australia are taking a good look at their customer experiences. In today’s world, customers have a choice and stand out hotels
Elevate your venue experience
Have you been to a big sporting event or concert in the last 12 months? What’s been your pain point? Let us guess, getting to and from the venue - and parking! It’s the single biggest dread when you buy
Valet parking – service like no other
We can all relate, there’s something special about valet parking, it makes the most humble people feel like a celebrity! Or just special. It’s one of those small luxuries in life to have someone else open your door and welcome
Is your shopping centre ready for a normal Christmas?
We’ve spent the good part of two years focussed on being flexible, agile and solves challenges we never thought possible. Finally, things are starting to feel more normal, except now we have new challenges. Staff shortages, unpredictable demand and even
Paper tickets? No way, so yesterday’s news!
First Class Valet has always held the licence for technology that seamlessly checks in cars for valet parking. It’s this technology that sets us apart from other providers. However, since Covid has hit there has been increased consumer demand to
Customer service – it’s a career!
At First Class Valet we have a team of service-orientated people, and we don’t see it as a fleeting job or something you do to just pay the bills. We strongly believe that the best people that work in customer
Building the blocks to recovery
Most businesses have changed their operations, services and products during the lockdown period. Depending on your industry some businesses faired well, others did not, and for some it was devastating. However re-opening has not been easy for any business. At
What makes a great valet attendant
At any given time, First Class Valet have more than 100 attendants on our books and our focus is on ensuring every person we recruit has exemplary customer service skills ready to do the job for our clients. Recruiting the
20 Reasons why customer experience counts
The most successful companies invest heavily in customer experience. Analysing every touch point in a customer’s journey is critically important. In fact, research from PwC shows that 32% of customers will walk away from a brand they love after a
