The experts in valet
solutions and service

TAILORED PARKING MANAGEMENT SOLUTIONS.

At First Class Valet we work with you to develop a driveway program tailored for sales (new and used) and services in order to achieve an outstanding experience for your customers, one that truly values their time.

MORE EFFICIENT ENTRY AND EXIT

OUR ANALYTICAL APPROACH

State-of-the-art equipment & technology platform

OUR LICENCED VALET TECHNOLOGY

KEY CONTROL & DRIVEWAY OPERATIONS

DAMAGE
REPORTING

CUSTOMER
REPORTING

CONTACT FIRST CLASS VALET

SET AND FORGET
SEAMLESS SERVICE OPERATION

CUSTOMER ARRIVES

Valet offers a concierge service, welcoming all customers, saving time and frustration of parking.

CAR CHECKED-IN SEAMLESSLY BY VALET

Valet customers provide their phone number which allows the valet to generate an SMS ticket sent directly to their phone immediately.

Car condition report captured and saved to cloud.

Check-in takes one to two minutes. Customers can enter the showroom or service centre and relax in comfort.

VEHICLE AND DRIVEWAY MANAGEMENT

• valet parking
• loan car services (check in/out)
• vehicle stacking
• vehicle tracking
• vehicle movements as necessary

COMMUNICATION WITH DEALERSHIP STAFF & CUSTOMERS

• dealership staff can update & track vehicle movements
• Easy location of vehicles lead to a better customer experience
• customers can be notified when a vehicle is ready

CAR IS READY AND WAITING

Customer arrives at concierge desk and their car is ready and waiting for them.
Receipts and paperwork cross checked and customer departs dealership with an exceptional experience.

FIRST CLASS VALET PROVIDES RICH DATA

Valet data on customers can then be linked to your database to facilitate lead generation programs. Reports provided can offer data on vehicle tracking, the reason (new, used,valuation and servicing), time and duration of visits.

‘WOW’ YOUR CUSTOMERS

FIRST IMPRESSIONS COUNT

From their first impression of our valets, to using our interactive SMS service that tracks their car and alerts them when it is ready and waiting, our goal is to provide an exceptional customer experience from the moment customers arrive, and every step of the way through to their final farewell wishes from First Class Valet.

The First Class Valet Guarantee: to provide a welcoming arrival and parking experience that will continuallysurprise and delight customers and is of a global standard, unmatched anywhere else in Australia.

CUSTOMER SERVICE THAT WILL BUILD AND DIFFERENTIATE YOUR BRAND

White label offerings

We can operate under our name of First Class Valet or provide a white label service.
Either way we provide the same service, either through our brand or through yours.

Marketing campaigns

The First Class Valet technology system allows you to undertake targeted marketing to your customers. Send messages to advertise upcoming events, special offers and to retain customer loyalty.

Customised Premium SMS marketing

• Entry & Exit Text Message
• Immediate Promotional Text Messaging
• Banner advertising

Customer surveys

Find out what your customers really think. Response rates are normally between 25 – 40%.