Technology has transformed many industries, and the valet parking industry is no exception. With new advancements in technology, the valet experience has been revolutionised, making it more convenient and efficient for both valet attendants and customers. In this blog, we will explore how technology is changing the valet experience.
First Class Valet is the only Australian distributor of this valet parking technology in Australia, which is specifically designed to create a seamless experience using sms technology.
Great customer experiences driven by people who care are critically important to any business, and paired with the best technology solutions, it creates the perfect match to deliver seamless customer experiences and reporting that is not comparable with any other system on the market.
Going paperless, and using SMS technology has several advantages, including convenience and reliability for the customer. Since its inception, First Class Valet have been using this paperless technology and thousands of customers have been impressed.
When valet customers check in they provide their phone numbers which allows the valet team to generate a SMS ticket sent directly to their phone immediately. A car condition report is captured instantly and stored on the cloud. Total check-in time takes less than two minutes and customers can enter where they want to go with ease, and knowing their car is being looked after. The main motivation to use valet parking is to save time and hassle for the customer, and encourage their return. So the seamless check-in and check-out process is imperative to that experience.
When the customer wants to return to their vehicle they simply text, and we text back when their vehicle is ready and waiting. Receipts and paperwork are quickly cross-checked digitally and the customer departs with an exceptional experience.
There are so many benefits to using this technology, and here are the latest innovations:
SMS technology
SMS is a more convenient way of two-way communication for customers and the valet parking team. The system can send group texts to all cars in an area, and even send messages to teams if circumstances changes, for example when a flight is delayed at the airport. SMS communication also achieves higher customer feedback responses.
Cloud-based
It’s all stored in the cloud securely and can’t be lost, but can be accessed by different team members. The data is available in real-time and can give instant information on customer satisfaction, length of stay, and you can easily track peak and slow periods.
Error reduction and anti-fraud
It’s paperless and as it uses sms technology, there is no slippage as no two people have the same mobile phone number. Tickets cannot be shared or duplicated. Additionally, with the damage recording feature, you also eliminate fraudulent damage claims.
Frequent guest recognition
The stored information can identify loyal customers via number plates and/or mobile numbers so their check-in is reduced and loyalty rewarded with extra care service. This is particularly important in residential buildings, shopping centres, airports and hotels.
Integration with payment and parking systems
To add to the seamless experience the technology can integrate with digital payments, VIP or loyalty cards and help identify frequent or super users.
Reporting
All the information is held in one place making decision-making reporting easy to access. The reports give information on revenue, frequency, peak periods and customers, so management teams can make decisions on performance.
Robert Horton, Managing Director of First Class Valet says “We’re flexible in how our clients use our technology. We can package the technology with our other services like labourhire or contracted valet parking, or clients can purchase our technology as a standalone product to enhance their current operations.“
If you would like to a demonstration, call us today 1300 1VALET (1300 182 538) or contact us here