The experts in valet
solutions and service

TAILORED PARKING MANAGEMENT SOLUTIONS.

At First Class Valet we work with you to develop a Valet Program tailored for your strategic placemaking needs in order to achieve an outstanding experience for your guests, one that truly values their time and their patronage.

MORE EFFICIENT ENTRY AND EXIT

OUR ANALYTICAL APPROACH

State-of-the-art equipment & technology platform

OUR LICENCED VALET TECHNOLOGY

KEY CONTROL & DRIVEWAY OPERATIONS

DAMAGE
REPORTING

CUSTOMER
REPORTING

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SET AND FORGET
SEAMLESS SERVICE OPERATION

GUESTS ARRIVES

Valet offers a concierge service, welcoming all customers,
saving time and frustration of parking.

CAR CHECKED-IN SEAMLESSLY BY VALET

Valet customers provide their phone number which allows the valet to generate an SMS ticket sent directly to their phone immediately.

Car condition report captured and saved to cloud.

Check-in takes one to two minutes. Customers can enter the showroom or service centre and relax in comfort.

GUEST CLICKS ON SMS LINK TO RETRIEVE THEIR CAR

Alert valet before leaving, avoiding waiting time in the car park.

CAR IS READY AND WAITING

Customer arrives at valet stand and their car is ready and waiting for them, having been checked for any damage. Ticket number is verified on their phone. Customer departs venue.

FIRST CLASS VALET PROVIDES RICH DATA

Valet data on high value customers can be linked to your database to facilitate loyalty programs in centre or programs across properties. Reports provided can offer data on customer parking habits, frequency of visits, time spent in centre and much more.
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‘WOW’ YOUR CUSTOMERS

WE ARE AN EXTENSION OF YOUR PLACEMAKING STRATEGY.

First impressions count, and this may never be more true than when your customers have chosen your centre as their choice of destination.

From their first impression of our valets, to using our interactive SMS service that tracks their car and alerts them when it is ready and waiting, our goal is to ‘wow’ your customers from the moment they arrive, and every step of the way through to their final farewell wishes from First Class Valet.

The lasting experience that First Class Valet service provides will have your customers advocating their positive experience with others.

The First Class Valet Guarantee: to provide a welcoming arrival and parking experience that will continually surprise and delight customers and is of a global standard, unmatched anywhere else in Australia

CUSTOMER SERVICE THAT WILL BUILD AND DIFFERENTIATE YOUR BRAND

Loyalty cards

In every business, it’s important to reward loyal customers. The First Class Valet loyalty program can be integrated into your existing program and offer your most loyal customers validated parking, convenience, and exemplary customer service each time they visit your centre. We also have both in-centre programs and programs across multiple properties.

Marketing campaigns

The First Class Valet technology system allows you to undertake targeted marketing to your customers. Send messages to advertise upcoming events, special offers and to retain customer loyalty.

Premium SMS marketing

• Entry & Exit Text Message
• Immediate Promotional Text Messaging
• Tiered Banner Ads
• Premium Banner Ads

Restaurant & Retailer validations

Dining venues and retailers can validate the customers valet parking through a discount code.

Customer surveys

Find out what your customers really think. Response rates are normally between 25 – 40%

Concierge & Hospitality

First Class Valet has the capabilities to provide services beyond valet, such as cloak room, greeting and porter services as well as cashier capabilities.

Handsfree Shopping

We have the capability to offer hands free shopping with any valet parking service. First Class Valet can provide SMS hands free shopping by integrating our technology with yours. Customers will be met with surprise and delight at how easy this process can be.

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