Insightful decision-making can hardly stem from a paper ticket forgotten in a desk drawer for years. It simply doesn’t offer the actionable data necessary for strategic business decisions. In this day and age, why are organisations considering paper tickets when setting up and operating a valet service?
Is it because we simply don’t know what is actually available to operators in the market or unwilling to change? Traditional paper valet tickets are becoming a thing of the past. Customers and clients are getting smarter and expecting more from their experience.
Enter the technology provided exclusively by First Class Valet, designed to not only streamline your operations but also significantly boost your profitability through data analysis and management. That’s why our SMS driven Valet Management Systems are leading the way to the new standard in parking systems.
This blog explores how our technology transforms your business by providing these critical services and information to deliver the best valet parking service to customers whilst providing you with the data you need for ultimate efficiency:
SMS Based technology – the only way forward
Everyone has a smart phone, and the SMS technology gives control and ease to customers. Time poor customers no longer have to search for a tiny paper ticket or wait for their car’s to be returned to them. By requesting their vehicle prior to arriving at the valet stand, their experience is now seamless. No more lost paper tickets, and instant contact with valet parking attendants is at hand by the touch of a button.
Prevent Customer Fraud
Our system delivers instant, online vehicle reports complete with accurate timestamps, reducing fraudulent claims. Plus customers feel their vehicles are in safe hands with a more professional check in service. Watch this video to learn more.
Data drives success
An efficient VMS, provides management reporting that is accurate and fast which is crucial for good decision-making. Many organisations have layers of management from the board level to teams that are on the ground, a good understanding of the data at every level leads to data driven results.
Optimise Staffing Levels
Gain insights from detailed reports on shifts, vehicle arrivals, and departures, allowing for precise staffing and eliminating excess. This alone saves huge costs and makes sure the right level of staffing provides the ultimate level of service whilst maximising profits. No more staff standing around with nothing to do feeling unmotivated.
Ensure Accountability
Precisely assign valet drivers to vehicles, ensuring a clear chain of responsibility. With our advanced technology, everything is trackable and recorded.
Payment Systems are integrated
For customers removing steps and making things simple is the key to winning them over. Our system can integrate with digital payments making it efficient for both the customer and client.
“Our clients say the importance of contactless and digital solutions in valet services post-pandemic is really valued by customers”, says Robert Horton, Managing Director of First Class Valet, highlighting how new VMS systems have adapted to new health and safety expectations.
During last year’s Christmas period, we ran five pop up valet parking operations at shopping centres across Australia. Customers loved the seamless and paperless valet process especially when the stress of Christmas shopping was upon them. Our technology allowed us to take on the spot surveys, and 92% of those surveyed wanted the service to continue permanently. With an average rating of 4.5 star rating on service, we know the seamlessness of an SMS service provided convenience and less waiting time, and delivered the high ratings. By providing a customer service that elevated the shopper experience the shopping centres experienced longer dwell times, higher satisfaction ratings and most importantly a competitive edge over other shopping centres.
We see tremendous results in installing a good VMS in hotels. Our client Emporium Hotel in Brisbane has revolutionised their front-of-house experience by switching to First Class Valet services. As an industry, first impressions are imperative, and with valet parking the only parking option at this hotel it’s important to get it right! This client has experienced significantly less claims and even their staff are so much happier using a system that works and is easier, check out this video here.
Contact us today about how First Class Valet’s Advanced VMS Technology could benefit your operation and schedule some time with our experts!
