About First Class Valet

Founded in Sydney in 2014, First Class Valet has grown to be recognised as a pioneering leader in providing valet and concierge services throughout Australia.

The company now specialises in end-to-end parking solutions and services in almost every major city, for some of Australia’s largest brands and corporations, delivering premium and large format service across a diverse range of industries.

The First Class Valet Way:

1. Do it right. Every Time.

We take pride in the way we work, with care, consistency, and zero shortcuts. The standard isn't what's expected of us. It's what we expect of ourselves.

2. See it. Own it. Step up.

Above and beyond isn't a phrase, it's a habit. We don't wait to be asked. We back each other in, and bring our best to every shift.

3. Every interaction is a first impression.

How we carry ourselves is the brand. We don't just represent FCV. We are FCV, welcoming, professional, and respectful always.

4. Own it. Deliver it. Stand by it.

We take full ownership of our work, the wins and the lessons. No excuses. Our word is our standard, and our actions back it up.

5. Turn the ordinary into the unforgettable.

Everything we do points to one thing, creating moments that matter. We don't just meet expectations. We redefine them.

Robert Horton is an accomplished leader with over 25 years of experience across corporate and institutional banking, project management, and executive level relationship management. Shaped by his time at the United States Military Academy at West Point, the U.S. Army, Merrill Lynch, and ANZ Bank, Robert brings a rare combination of military discipline, global business acumen, and competitive drive to everything he does.

As Founder and Managing Director of First Class Valet, he has grown the company into far more than a valet parking solution provider, establishing it as a trusted partner in delivering premium customer experiences, and strategic operational solutions, teams operating across almost every major city in Australia.

David McLean was born in Melbourne and now based in Sydney since 2008, He brings more than 20 years of experience across hospitality, operations, and customer service leadership. David began his career in Melbourne, spending six years in the construction industry before transitioning into luxury hospitality after relocating to Sydney.

Over the years, he has built an extensive background within five-star hotels, progressing into senior leadership roles including Chief Concierge, where he developed a strong reputation for operational excellence, client relations, and team leadership.

David currently serves as Operations Manager at First Class Valet, overseeing national operations across Australia. David’s focus is on delivering premium customer experiences, driving operational efficiency, and leading high-performing teams within fast-paced service environments.

David is an experienced business development and account management professional with a strong background in hospitality, valet operations, and customer service solutions.

As Business Development Manager at First Class Valet, he oversees client relationships, sales growth, and end-to-end valet and parking solutions for a diverse portfolio of partners across Australia. Known for his hands-on approach and ability to build long-term relationships, David combines operational expertise and hand-on experience with strategic thinking to deliver seamless customer experiences and commercial outcomes.

Passionate about service excellence and innovation, he is committed to helping businesses enhance customer engagement through premium valet and parking solutions.