A flexible workforce is the key to the future
There is no doubt the pandemic influenced Australian economic landscape has shifted to make businesses think about their operations, cost models and efficiencies. There’s nothing like a massive disruption that makes us shift our thinking rapidly and how we address
Parking is fundamental to employee engagement
In a recent Seek survey looking in to 2021 trends of ‘work perks’, it found that 52% of respondents believe companies providing carparking for their teams was considered a standard ‘work perk’, and an expectation of their employment. With many
Valet Parking – it’s trending!
The total number of registered motor vehicles in Australia has hit 20 million motor vehicles in January 2021 according to the latest report by IBISWorld. Considering the average person might park their car a few times a day, that’s a
CASE STUDY | How we helped some of the biggest retail chains satisfy the increased demand in better customer experiences, whilst lowering claims through skilled labour.
THE SITUATION: The retail industry experiences its peak sales period during the Christmas season. Shopping Centres are overwhelmed with customers looking to purchase Christmas gifts and to partake in the festivities. Because it’s the busiest time of the year, carparks
First impressions start on the driveway
“You never get a second chance to make a good first impression” For years companies have been talking about the positive impact on good customer experience – and the disastrous effects of bad reviews! Think about it like this, a
Why outsourcing could be the best decision you ever made
We talk to Rob Horton, Managing Director about why outsourcing can help your dealership manage operations in an optimal way and reduce costs. “We work with many premium car brands so we appreciate the importance of quality and prestige –
First Class Valet launches the Academy
Now offering short courses and bespoke training programs AS FEATURED IN SHOPPING CENTRE NEWS Since 2014, First Class Valet have invested in its business to bring Australians the very best in valet parking, concierge and parking services. Using Australia’s only
How to make the parking customer experience better
Our Managing Director, Robert Horton recently spoke to Shopping Centre News about the benefits of Valet Parking services to shopping centres. Improving parking experiences in busy retail precincts improves customer experience, creates convenience and most of all, removes the frustration
First Class Valet at Car Dealerships
We partner with car dealerships around Australia to provide effective and efficient service. They trust our teams to move hundreds of cars each day because that’s our speciality. We provide fully-trained teams and operational plans that facilitate better customer experiences