Paper tickets? No way, so yesterday’s news!
First Class Valet has always held the licence for technology that seamlessly checks in cars for valet parking. It’s this technology that sets us apart from other providers. However, since Covid has hit there has been increased consumer demand to
Customer service – it’s a career!
At First Class Valet we have a team of service-orientated people, and we don’t see it as a fleeting job or something you do to just pay the bills. We strongly believe that the best people that work in customer
Building the blocks to recovery
Most businesses have changed their operations, services and products during the lockdown period. Depending on your industry some businesses faired well, others did not, and for some it was devastating. However re-opening has not been easy for any business. At
What makes a great valet attendant
At any given time, First Class Valet have more than 100 attendants on our books and our focus is on ensuring every person we recruit has exemplary customer service skills ready to do the job for our clients. Recruiting the
20 Reasons why customer experience counts
The most successful companies invest heavily in customer experience. Analysing every touch point in a customer’s journey is critically important. In fact, research from PwC shows that 32% of customers will walk away from a brand they love after a
A flexible workforce is the key to the future
There is no doubt the pandemic influenced Australian economic landscape has shifted to make businesses think about their operations, cost models and efficiencies. There’s nothing like a massive disruption that makes us shift our thinking rapidly and how we address
Parking is fundamental to employee engagement
In a recent Seek survey looking in to 2021 trends of ‘work perks’, it found that 52% of respondents believe companies providing carparking for their teams was considered a standard ‘work perk’, and an expectation of their employment. With many
Valet Parking – it’s trending!
The total number of registered motor vehicles in Australia has hit 20 million motor vehicles in January 2021 according to the latest report by IBISWorld. Considering the average person might park their car a few times a day, that’s a
CASE STUDY | How we helped some of the biggest retail chains satisfy the increased demand in better customer experiences, whilst lowering claims through skilled labour.
THE SITUATION: The retail industry experiences its peak sales period during the Christmas season. Shopping Centres are overwhelmed with customers looking to purchase Christmas gifts and to partake in the festivities. Because it’s the busiest time of the year, carparks
First impressions start on the driveway
“You never get a second chance to make a good first impression” For years companies have been talking about the positive impact on good customer experience – and the disastrous effects of bad reviews! Think about it like this, a